Yes, we deliverworldwide! Most customersreceive their orders within3-10 businessdays (excluding weekends). Delivery times varyslightly based on location, but we work hard to ensure timely delivery everywhere we ship.

Shipping Rates:

• FREE Shipping on all orders overover €29.00 (Sweden)
• Standard Shipping: €6.95 (Europe)

Processing & Duration:

• Processing time: 1-4 business days
• Shipping time: 2-6 business days (location-dependent)

Tracking: Once shipped, you’ll receive a tracking number via email.

Once your order has been shipped, you will receive an email with a tracking number—use this to track your order.

Orders shipped within Sweden usually take 1–3 business days. Orders shipped internationally usually take 1–5 business days, depending on the delivery method.

Please check your spam folder. If you have not received your order confirmation the day after your purchase, please contact our customer service at support@bow19details.com and we will resend it to you!

We process orders quickly and are not always able to cancel them. Please email us at support@bow19details.com with your order details and we will do our best to cancel it. If your order has already been processed, changes or cancellations may not be possible. Please make sure that the item(s) in your cart and your shipping address are correct before placing your order.

We process orders quickly, so please contact our customer service immediately at support@bow19details.com and we will do our best to update your information.

Once your order has been processed, we will no longer be able to change your shipping address.

Customers in Sweden, the EU, and Norway will not be charged customs or import fees. We are not responsible for and do not cover any costs (such as customs duties or VAT) that may arise when shipping a product to you or when receiving returns from countries outside the EU. Please note that you may need to pay customs and import fees when accepting delivery from your courier.

We do not accept returns with unpaid VAT or customs charges. If you are unsure how to declare your return/defective item, please contact us at support@bow19details.com before returning your item

Oh no! Please check with neighbors, building staff, or anyone in your household who might have accepted the package. If you still can’t find it, let us know, and we’ll open an investigation with the carrier!

We do not accept returns with unpaid VAT or customs charges. If you are unsure how to declare your return/defective item, please contact us at support@bow19details.com before returning your item

If tracking shows no updates for 7+ business days, contact us by sending an email to support@scandivv.com. We’ll investigate with the carrier and reship or refund your order.

We ship from our warehouse in Gothenburg Sweden!

We offer free shipping on orders over €29 within Sweden.

Shipping within Europe costs €6.95.

You can easily return your order through our return portal: click here

Simply enter your order details, follow the steps, and you will receive a return label or QR code depending on your location.
Returns must be registered within 30 days of receiving your order.

You are welcome to return your order within 30 days of receiving it.

Once your return has been shipped, it may take several days for it to arrive at our warehouse. After we have received your return, it will be processed within 10 days. If you paid by card, it may take 3–5 business days for the refund to appear in your account.

Return costs depend on your location:

• Sweden: 49 SEK
• EU: €9
• UK & Norway: £12 / 120 NOK
  

Exchanges are free of charge.
If you received a defective item, please contact us at support@bow19details.com with images of the issue. We will assist you with a replacement or solution. Please note that we do not cover damages caused by misuse, loss, or accidents.

Read more and register your return here

Oh no! Please email us at support@bow19details.com with your order number and a photo of the item. We’ll make sure to send you the correct product as soon as possible.

Oh no! Please email us at support@bow19details.com with your order number and a photo of the item. We’ll make sure to send you the correct product as soon as possible.

Oh no! Please contact us within 14 days of receiving your order and include your order number along with a photo of the damage.

Email us at support@bow19details.com and we’ll assist you with a replacement or solution.

Once we receive your return, your refund will be processed within 10 days. The time it takes for the amount to appear in your account depends on your payment provider (usually 3–5 business days).

For hygiene reasons, earrings cannot be returned unless they arrived damaged or defective.

Yes! Digital gift cards are available in multiple amount. Kindly find them here. They’re delivered via email and can be applied at checkout.

Only one discount code can be applied per order.

Yes! All jewelry comes in cute packaging, perfect for gifting.

Check your spam/junk folder first. If it’s missing, email us at support@scandivv.com—we’ll resend it and confirm your order status.

We accept a wide range of secure payment methods, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, and other local payment options depending on your region.